AI-Driven OCI Operations for a Global Real Estate Enterprise
Smarter operations. Zero storage outages. Lower costs. Greater agility with Olly and DiskWatch.
- Client
- Eagle Hills International
- Service Line
- AI Product
- Industry
- Real Estate
Objective
To strengthen Eagle Hills International’s OCI managed services with AI-driven operations tooling, giving engineers instant, context-aware answers and proactive protection against storage outages across their cloud estate.
Key challenges
- 01OCI operational knowledge sat with a few senior engineers, slowing response.
- 02Reactive disk alerts risked outages once capacity thresholds were breached.
- 03Engineers lost time hunting through runbooks during live incidents.
- 04Growing multi-country OCI footprint strained consistent 24×7 coverage.
Our solution
-
01
Copilot
Deployed Olly
Deployed Olly across the OCI estate as an AI operations copilot.
-
02
Monitoring
Deployed DiskWatch
Deployed DiskWatch for continuous storage monitoring with approval-gated cleanup.
-
03
Knowledge
Runbooks in natural language
Connected runbooks & documentation for natural-language troubleshooting.
-
04
Operations
Embedded into managed services
Embedded both agents into ongoing OCI managed services.
Technology stack
-
OLLY (OCI Operations Copilot)
-
DiskWatch (Storage Monitoring)
-
Oracle Cloud Infrastructure (OCI)
Key outcomes
-
01
Faster Resolution
MTTR for common operational queries cut from ~35 minutes to under 5.
-
02
Zero Disk-Full Outages
DiskWatch has prevented every disk-full incident since go-live.
-
03
Lower Storage Spend
~18% reduction in OCI storage costs via prioritized reclamation.
-
04
Fewer After-Hours Pages
~30% fewer out-of-hours escalations for preventable L1 issues.