sustainable Dubai.
Unified Systems. A Smarter, More Connected Dubai Municipality.
Integrating GRP, PMWeb and Buildings Management to create a single source of truth, reduce costs and improve operational efficiency.
- Client
- Dubai Municipality
- Service Line
- Enterprise Integrations
- Industry
- Public Sector
Objective
Establish a single source of truth for Dubai Municipality across the applications it runs on daily — GRP, Buildings Management and Project Management — instead of three disconnected systems. Projects were tracked in PMWeb, invoicing ran through GRP, and credit checks sat in a separate third-party SaaS tool.
Key challenges
- 01Multiple points of data entry across the application landscape made reconciliation difficult and error-prone.
- 02A stack of redundant, licensed applications — some serving little more than a data-entry function — drove up license and managed-services costs without adding integration value.
- 03Data spread across systems led to inefficiencies, higher operational effort and limited visibility for decision-making.
Our solution
-
01
Integration
Connected GRP, PMWeb & Buildings
Used Oracle Middleware, Java and available APIs to build integration across GRP, PMWeb and the Buildings Management system.
-
02
Data quality
Audited and reloaded every record
Migrated data out of the scattered systems and reloaded it fresh, after auditing every record for accuracy.
-
03
Consolidation
Retired redundant applications
Retired redundant legacy applications once integration made the remaining systems efficient enough to carry the full data load.
-
04
Foundation
Built for growth
Established a unified, scalable platform to support Dubai Municipality’s ongoing operations and future growth.
Technology stack
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Oracle EBS
-
Oracle SOA, BPM
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Java
Key outcomes
-
01
30% Lower License & Managed-Services Spend
significant reduction in operational costs through application consolidation.
-
02
Fewer Redundant Systems
retired standalone tools that existed only for data entry, simplifying the application landscape.
-
03
Automated Data Flow
integrated fields update in real time across GRP, PMWeb and Buildings Management, replacing manual re-entry.
-
04
Single Source of Truth
property, project and billing data now reconcile against one record instead of three.